Do you have an invoice issue? Don't worry we are here to help!
Why did you charge £8,99 on my card?
When you ordered on our store, we offered you to join our VIP Club. This give you -50% on every single items of our store as long as you stay subscribed. You received an e-mail from support@flash-discount.com to let you know about it.
If you subscribed by mistake, please click the link below to contact our billing department. We are going to handle everything for you!
If you subscribed by mistake, please click the link below to contact our billing department. We are going to handle everything for you!
Why do I see multiplle transactions on my bank statement? I only purchased once.
When you placed an order on Flash-Discount, we created a first transaction with the total amount of your cart. Then we offered some additional services:
- Insurance
- VIP Club (-50% on your next purchase)
- Faster Shipping
- Faster Fulfillment
When you choose one of these services, it creates a second transaction. This is why you are seeing two transactions on your bank statement (one for your cart and one for the additional services).
If you purchased an additional service by mistake, please click the button below to contact our billing department.
If you purchased an additional service by mistake, please click the button below to contact our billing department.
I never bought on Flash Discount, I do not recognize this transaction.
Do not worry! Kindly click on the button below to contact our billing department and we will investigate to let you know under what name the purchase has been made. 99% of the time, our customers don't remember our website or it was a family member who made a purchase. Fraud is not common, but can happen. We will handle everything for you!
Do you prefer to email us directly? billing@flash-discount.com